iPad Wi-Fi Troubleshooting

Did you try...?

1. Did you connect to the Internet outside of the District?
   1. Connect to a wireless network: Settings > WiFi.
   2. Look for the WiFi Outside NA icon and sign in using your Blackboard/District computer login.
2. Did you close out of all apps?
   1. Double tap the Home Button and swipe up to close all apps.
   2. Select the app to try again.
3. Did you reset the iPad?
   1. If you cannot force quit an app or restart your iPad, try a reset by pressing and holding the power button and the Home button at the same time for at least ten seconds until the Apple logo appears.
   2. Once the Apple logo appears, you can release the two buttons.
   3. Note: When resetting an iPad, you should not lose any data; however, if you were in the process of entering data into an app (e.g., typing into an app) that data could become lost by doing a reset.
4. Did you run the update(s)?
   1. Since updates of apps are unpredictable, you may need to update your device: Settings > General > Software Update.
   2. Check the Self Service app for specific apps that need to be updated as needed.

If you still need further assistance, contact the Help Desk.