How to Submit a Service Request

  • Guidelines

    The Technology Services Department is here to help. Service Requests are processed from 7AM-5PM, Monday through Friday. Various methods exist for submitting a Service Request. Regardless of the method you choose, it is important to provide as much information as possible in order to expedite your request. This information includes but is not limited to: 

    • Student Name (First Last)
    • Student Number
    • Grade Level
    • Assigned School(s)
    • Location of Problem (At School, At Home, Other)
    • Device Type (Laptop, iPad, Other)
    • Description of problem:
      • If hardware related - Please note the type of device and type of problem (physical damange, lost/missing, device not powering on, etc.)
      • If software related - Please note the application or website and type of problem (crashing/freezing, application missing, not loading, etc.)
    • Contact information (Preferred Phone Number / E-mail Address)

    Submitting a Requst

  • Staff

    Staff members can reach out to Technology Services via the Service Desk website, e-mail, or phone:

    Website: https://servicedesk.northallegheny.org (also available via the TigerID Portal tile shown below) 

    Service Desk

    1. Click New Ticket (top right)
    2. Complete the form. Make sure to include computer / iPad name (ex: TS190xxxx, IT180xxxx, etc).
    3. Click Submit (bottom)

    E-mail: servicedesk@northallegheny.org

    Phone: 412-369-5849 (external) | x51500 (internal)